The onset of COVID-19 caused an immediate halt to business operations across multiple industries, and the hospitality sector was no exception. The global pandemic nearly decimated the industry overnight, some faring better than others. The most successful organizations were able to immediately...

In today’s on-demand culture, companies that wish to maintain a competitive edge need to pay careful attention to their customer’s needs. A contact center is a way that a company takes the pulse of their consumer base via survey sampling. Contact centers are also a way to address problems, take...

The rise of e-commerce has rocked the retail world. Shoppers can now order necessary items with unprecedented convenience. From the ease and comfort of their living room couch, consumers can order and checkout in minutes without ever having to step foot outside; without having to drive across town;...

The Primacy of High-Quality Data

The latest GRIT report offered valuable insights into the needs and priorities of research scientists, the perspectives of research vendors, and the successes and constraints of the relationships that exist between the two. Researchers, unsurprisingly, accord the...

Sports stadiums have come a long way in recent years. In an ongoing effort to attract and retain fans, stadiums are increasingly rigged with Wi-Fi hotspots, luxurious premium seating, eye-catching LED video displays, and gourmet food and beverage options. Team owners have good reason to woo their...